Community Liaison Officer
- Bura Tana, Kenya
- Full-Time
- On-Site
Job Description:
1. Community Engagement & Stakeholder Relations: Develop, implement, and maintain effective stakeholder engagement programmes by establishing strong working relationships with local communities, community leaders, County and National Government officials, farmers, youth and women groups, Community-Based Organizations (CBOs), other key stakeholders. Organize community meetings, public participation forums, and stakeholder consultations while promoting transparent communication and fostering positive community relations.
2. Community Grievance Management: Receive, document, investigate, and facilitate timely resolution of community complaints, concerns, and disputes affecting Company operations. Maintain an up-to-date grievance register, monitor grievance resolution timelines, recommend corrective actions, and provide management with regular reports on emerging community issues and potential operational risks.
3. Corporate Social Responsibility (CSR) Coordination: Coordinate the planning, implementation, monitoring, and evaluation of approved Corporate Social Responsibility programmes that support education, healthcare, environmental conservation, youth empowerment, livelihoods, infrastructure development, and other community initiatives. Assess community needs and recommend sustainable CSR interventions aligned with the Company's strategic objectives.
4. Government & External Relations: Maintain productive working relationships with County Government departments, National Government Administration Officers (NGAO), regulatory agencies, security agencies, development partners, and other external stakeholders. Represent the Company during community meetings, official functions, and stakeholder engagement forums as delegated.
5. Conflict Prevention & Resolution: Identify emerging community concerns, social risks, and potential conflicts that may affect Company operations. Facilitate dialogue, mediation, and collaborative problem-solving between the Company and stakeholders to promote peaceful coexistence and prevent operational disruptions.
6. Community Awareness & Communication: Develop and implement community awareness programmes by disseminating accurate information regarding Company projects, employment opportunities, environmental initiatives, safety awareness, and community development programmes through appropriate communication channels.
7. Monitoring, Reporting & Documentation: Maintain accurate records of stakeholder engagements, grievance resolutions, CSR activities, community meetings, social investment programmes, and stakeholder databases. Prepare daily, weekly, monthly, and quarterly reports on community relations activities and recommend continuous improvement initiatives.
8. Compliance, Health, Safety & Environmental (HSE) Support: Ensure all community engagement activities comply with Company policies, statutory requirements, environmental and social safeguards, and applicable legislation. Support implementation of environmental and social management programmes, promote health and safety awareness within communities, and uphold ethical standards in all stakeholder engagements.